All sessions are pre booked online. There is no ‘paying on the door’. Anyone turning up without booking will be asked to leave.
All sessions have a 24hr cancellation policy. If you cancel within 24hrs to the session you will lose your credit. If you cancel greater than 24hrs you will regain your credit. When cancelling within 24hrs I appreciate a message so I know. After 15 minutes of session start time with no warning of late arrival I will cancel the session with no refund unless I've been prewarned you're going to arrive late.
Your booked sessions cannot be attended by somebody else. Not even another family member. Turning up to another persons session will result in a charge.
No gym access earlier than 5 minutes before session start time. If you’re early don’t stand at the door and stare, go sit in your car. Kids walking to the gym same applies, try not to be really early. I’m not always there earlier than 5minutes prior to session start time. If I do happen to be there early I’ll be doing a quick clean or setting up the session. The only time I will let the kids in early is if it’s raining and they’ve walked, otherwise wait in the car. That being said please don’t be late. Regularly turning up late will result in you being permanently removed from the session.
I love my job but please respect my 'downtime' too. If you feel the need to contact me then please do so in a sociable hour, preferably between 10am-5pm. Best method of contact is either the gym pages on Instagram or Facebook, not my personal pages please. The website and booking system is in place to allow me not to be on my phone all day managing everyone’s bookings. So please use it and allow me to be as phone free as possible and provide you all with better sessions. No one is exempt from this. Learn to manage your own bookings online.
TAKE YOUR KIT HOME!!! Kids this is aimed at you mainly! The amount of training gear that gets left behind is crazy! Please make sure you have all your belongings with you before leaving.
Think of Rigorous as a club we all are a part of. So baring that in mind please treat the equipment and other users with respect. That way we will all be in a better environment. Every gym user must respect one and other.
Water bottles and rubbish, please take home. I'm not your cleaner.
MOANERS!! "Ohh really!?", "Are you joking!?", "Are you trying to kill me!?". Please don't moan! Simple! You're here to become fitter and stronger and it doesn't happen without some challenges.
You can book sessions in advance up to 14 days away.
Certain credits have different expiry dates. Please pay attention to this.
If a class or session is cancelled then any booked attendees will be refunded that credit.
Try to plan your week and month ahead. Don’t leave booking your sessions to last minute as this will most likely result in missing out on a space.
Most sessions have a 60min prior to start time cut off point. This means you won't be able to book in at last minute , which means I will have a session setup to the right numbers.
When possible wipe down equipment after yourself and please sanitise or wash your hands before the sessions starts.
Do not enter the gym with muddy or dirty foot wear and try to use the door mat. You will be asked to train barefoot otherwise.
Refunds will only be made via PayPal. This is to help with book keeping. Please understand this when needing a refund.
All credits are non refundable and non transferable. Use them or lose them.
Parents- your kids are here because you want them trained by me. Understand that I've done this a long time so trust me when I say kids train better without you there in their session. Please don't be offended by this. You're welcome to watch their first session but after that you must wait outside.